Clear ownership for renovation inquiries
With renovation inquiries, ownership, status and backup are visible at a glance.
The project, in section
From the first inquiry to what changed
Four layers, read from the surface down: what the heritage renovation contractor had, what it was costing them, what we built and what is different now.
- 01
Starting point
Where it started
All renovation inquiries mail arrived in one shared box watched by several people between other tasks. Responsibility attached to whoever felt guilty first.
- 02
The problem
What it was costing them
When it comes to renovation inquiries, two people sometimes answered the same message while another inquiry sat untouched. Covering a colleague's day off meant reading entire threads just to learn their status.
- 03
What we built
What went in
Requests now arrive with project location, work scope and proposed start month, an assigned owner and a straightforward status marker. Absences are covered by a nominated backup rather than by guesswork.
20 working days after content approval - 04
What changed
What is different now
With renovation inquiries, ownership, status and backup are visible at a glance.
Materials list
What went into the build
- Assignment rules
- Follow-up status
- Backup owner
- Internal request summary
Timeline: 20 working days after content approval, including staff review and handover.
Where it lives on every plan
- Enquiries routed straight into your CRMEstimate requests and contact forms drop into your CRM by direct API, Zapier or Make, with nothing to check manually.
- A client portal for revisions and supportRequest changes, raise tickets, send files and message the team from one place, with revisions included every month.
The messages about renovation inquiries always arrived. What was missing was a name next to each one. Now there is one.
A real client statement, published with permission. The business is described by type and region only.
Your inquiries, next
Want your renovation inquiries to arrive like this?
See the forms, pages and follow-up built for your services and towns in a 30 minute walkthrough. Plans from $127 a month, live in 7 days on Foundation, the $697 build fee invoiced only after launch.
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. The clock started once the content was approved, so the time went on building, checking and handing over rather than waiting on copy.
What was built for this heritage renovation contractor?
Requests now arrive with project location, work scope and proposed start month, an assigned owner and a straightforward status marker. Absences are covered by a nominated backup rather than by guesswork. The pieces used were: assignment rules, follow-up status, backup owner, internal request summary.
Why is the business not named?
The client agreed to share the project and the quote, and we describe the business by its type and region only: a heritage renovation contractor in Manchester, NH with 7 staff. We never publish a client's name, website address or logo in a case study.
Could the same work suit my firm?
If your renovation inquiries arrive the way theirs did, yes. Every GetConstructionWebsite plan includes the site, the forms and the weekly updates, from $127 a month, with the $697 build fee invoiced only after launch. A demo is the quickest way to see it against your own services and towns.
Nearby cores
Related case studies
- A renovation inquiries form that explains itselfFor renovation inquiries, corrections take seconds because the form says exactly what to fix. Staff walking a customer through the page no longer have to apologize for it.Read the case study
- A clearer first reply for renovation inquiriesWhen it comes to renovation inquiries, replies now start from substance rather than from questions.Read the case study
- Bringing renovation inquiries to the small screenFor renovation inquiries, the mobile path now ends where it should: at an inquiry. Guiding callers through the menu has stopped being part of anyone's job.Read the case study
See it built for your business
A live walkthrough of the site you would get, with your services, your towns and a form that asks the right questions first.
Or email hello@getconstructionwebsite.com and a person replies within one working day.