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Open-plan remodel contractor, Frederick, MD

Self-sorting visitors on the renovation inquiries page

For renovation inquiries, the inbox now describes itself. Categories come attached to each message, and follow-ups no longer masquerade as new inquiries.

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The project, in section

From the first inquiry to what changed

Four layers, read from the surface down: what the open-plan remodel contractor had, what it was costing them, what we built and what is different now.

  1. 01

    Starting point

    Where it started

    The renovation inquiries contact route was a single page for every kind of visitor. New business and ongoing conversations arrived indistinguishable.

  2. 02

    The problem

    What it was costing them

    Day to day with renovation inquiries, staff opened each message blind. Sorting new business from ongoing threads required reading everything, every morning, by hand.

  3. 03

    What we built

    What went in

    A simple opening choice between a new inquiry, an existing request and a general question now leads visitors to the appropriate route. The new-inquiry path asks for project location, work scope and proposed start month.

    15 working days after content approval
  4. 04

    What changed

    What is different now

    For renovation inquiries, the inbox now describes itself. Categories come attached to each message, and follow-ups no longer masquerade as new inquiries.

New renovation inquiries customers and existing ones use different doors, and we can see which is which before opening anything.
Elias ClaybourneCommercial administrator, open-plan remodel contractor, Frederick, Maryland

A real client statement, published with permission. The business is described by type and region only.

Materials list

What went into the build

  1. Contact categories
  2. Separate follow-up route
  3. Relevant form fields
  4. Clear button labels

Timeline: 15 working days after content approval, including staff review and handover.

Where it lives on every plan

Your inquiries, next

Want your renovation inquiries to arrive like this?

See the forms, pages and follow-up built for your services and towns in a 30 minute walkthrough. Plans from $127 a month, live in 7 days on Foundation, the $697 build fee invoiced only after launch.

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Questions about this project

How long did this project take?

15 working days after content approval, including staff review and handover. The clock started once the content was approved, so the time went on building, checking and handing over rather than waiting on copy.

What was built for this open-plan remodel contractor?

A simple opening choice between a new inquiry, an existing request and a general question now leads visitors to the appropriate route. The new-inquiry path asks for project location, work scope and proposed start month. The pieces used were: contact categories, separate follow-up route, relevant form fields, clear button labels.

Why is the business not named?

The client agreed to share the project and the quote, and we describe the business by its type and region only: a open-plan remodel contractor in Frederick, MD with 16 staff. We never publish a client's name, website address or logo in a case study.

Could the same work suit my firm?

If your renovation inquiries arrive the way theirs did, yes. Every GetConstructionWebsite plan includes the site, the forms and the weekly updates, from $127 a month, with the $697 build fee invoiced only after launch. A demo is the quickest way to see it against your own services and towns.

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See it built for your business

A live walkthrough of the site you would get, with your services, your towns and a form that asks the right questions first.

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Or email hello@getconstructionwebsite.com and a person replies within one working day.